F.A.Q.

FREQUENTLY ASKED QUESTIONS

GENERAL QUESTIONS

I have a question not listed. What do I do?

These FAQ's only cover a few questions and topics. Once you have an account with us, you will have access to an ever growing support database to help you solve any issues that arise. Should you require any additional assistance there's also fast UK-based ticket support too. If you have a pre-sale question please contact us here.

Why choose UK Web Host to host my website?

We always use quality servers powered by the latest Dell and Intel technology. Our purpose built cloud hosting platform gives you the speed, stability, and reliability to help make your website a success. Help is at hand 365 days a year via our UK-based support should you run into any difficulties.

You mention Cloud Hosting, but what is that?

There are various definitions for Cloud Hosting, but for our purpose it's a service which runs on-line that has no single point of failure. For example our web servers, mail servers and FTP servers are separated, so if for example a mail server, or FTP server fails the website would still be up and running. Running a website via UK Web Host is a combination of cloud services that bring all these technologies together.

How do I manage my web hosting account?

All our web hosting plans come with the eXtend Control Panel which makes setting up and managing your website easier. It includes features such as: File Manager, File Backup and Restore, WebMail, Web Statistics, Google SiteMap Generator, MySQL and phpMyAdmin, e-commerce software, One-click Installations including WordPress and many more... Check out the eXtend Control Panel demo here. Please note: To avoid security issues, not all features are enabled in the demo.

DOMAINS

How long will it take for my new domain name to become active?

Domains are registered as soon as you order them. However it can take up to 24/48 hours for a domain name to become visible on the Internet as each DNS updates its database of domain names.

Can I buy a domain name, but not buy web hosting?

Yes. You don't have to buy web hosting when you buy a domain name. If you decide to add web hosting in the future you can easily upgrade with one of our feature rich hosting packages.

Can I buy email but not buy web hosting?

Yes. You can buy individual email boxes and have email addresses such as info@yourchosendomain.co.uk

Do I own the domain name?

Yes. The domain name will be registered to the name/company name and address you setup when you order it.

Can I transfer the domain away?

Yes you can. We provide a domain control panel so you can make these changes yourself at any time. There's no additional costs to transfer away.

Can I cancel a domain registration?

No. Because of the automatic nature of domain registrations, they cannot be cancelled once registered and the domain name will be yours for the registration period, after which you can let expire.